Shipping

Processing time

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after you receive your order confirmation email. You'll receive another email when your order has shipped.

Domestic shipping rates and estimates

We ship U.S. orders by USPS. Shipping is $5.00, and orders over $30 ship free. Your shipping cost is shown at checkout before you pay. Once your order ships, delivery takes an estimated 5 to 8 business days.

International shipping and duties

We ship to select countries outside the U.S., including Canada, Australia and much of Europe, via USPS First Class Package International. Enter your address at checkout to confirm we ship to you and see your shipping cost. Your order may be subject to import duties and taxes (including VAT), which are charged once the shipment reaches your destination country. CustomKeys.com is not responsible for these charges, which are the customer's responsibility.

How do I check the status of my order?

When your order has shipped, you'll receive an email with a tracking number you can use to check its status. Please allow 48 hours for tracking information to become available. If you haven't received your order within 14 days of your shipping confirmation email, contact us at sales@customkeys.com with your name and order number, and we'll look into it for you.

Address accuracy

Please double-check your shipping address before completing checkout. CustomKeys.com isn't responsible for orders shipped to an incorrect address provided by the customer.

Returns and refunds

Return window

We accept returns up to 14 days after delivery, if the item is unused and in its original condition. To start a return, email us at sales@customkeys.com. We'll refund the full order amount minus the shipping cost for the return.

Return shipping

If you'd like a prepaid return label sent to your inbox, the cost is $5.00. You can also return the package on your own at your nearest USPS location. Please send returns to:

CK Returns
PO Box 213
Pismo Beach, CA 93448

Items we can't accept for return

  • Keys that have been cut. Cut keys can't be returned or refunded. Any cut key we receive will be discarded.
  • Sale items.
  • Gift cards.

Damaged, defective or wrong items

Please inspect your order when it arrives. If an item is damaged or defective, or you received the wrong item, email us as soon as possible at sales@customkeys.com with your order number and a photo of the item's condition. We address these case by case and will do our best to reach a satisfactory solution.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, place a new order for the item you'd like.

Refunds

We'll email you once we've received and inspected your return, and let you know whether the refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take a little longer to post it. If more than 15 business days have passed since we approved your return, contact us at sales@customkeys.com.

If you have any further questions, please don't hesitate to contact us at sales@customkeys.com.