This Privacy Policy describes how CustomKeys.com collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at support@customkeys.com or by mail using the details provided below:

100 Crest Drive #213, Pismo Beach CA 93448, United States

Collecting Personal Information

Collection and Use of Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why. We collect data about you directly from you and automatically through your use of our Services. We encourage you to provide only that data that is necessary for using our Services. Like many websites, technologies to receive and store certain types of data when you interact with us through your device. Using these technologies helps us customize your experience with our Services, improve your experience.

• Device information

• Purpose of collection:
• to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
• payment data you provide to us in order to alert you of, to allow us to present the billing history, and to perform internal financial processes
• Improve our products. Analysis about your use of, or interest in our products. We may send you service emails to ensure the service is working properly. Subject to your preference, we may send you emails about new product features or other news about us or on topics we think would be relevant to you. We may contact you to inform you about changes in your services, our service offering and other important service-related notices. To communicate to you information related to the Services, news and value-added improvements, as well as related activities and training. If you apply to a job position with us, when you send us your application to participate in a job application process.
• To post Your testimonials or any relevant experience with the aim to show the day-to-day activity of our business.<
• To detect, investigate and prevent activity, we think may be potentially illegal, unlawful or harmful and to enforce this Policy or any other purpose referenced herein or therein.
• We may use your data to comply with applicable legal obligations as well as to protect our rights and interests as well as the rights and interests of our users and any other person.

• Source of collection:
• We may collect data about you as you interact with us, use our websites, and Services. We also acquire personal information from trusted third-party sources and engage third parties to collect such information on our behalf, in accordance with applicable laws.
• Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
• Our Services use cookies and other similar device identification technologies (collectively "cookies") to provide our services, to understand how they are used, and for analytics, personalization, customization and marketing purposes. Personal data, such as your email address, may be collected through the cookies. Cookies may also be set by the Services feature to enable it to function properly. Information collected by these cookies is governed by the privacy policy of the company that created it.
• What are cookies? We use the term “cookie” to refer to all technologies which store and access information on the device that you use to access our services, such as your computer, tablet, or mobile phone. For example, we use HTTP cookies (web/browser cookies), which are small data files (typically made up of numbers and letters) that are downloaded when you access our services and allow us to recognize your device. Cookies enable websites to recognize your device and are often used to help the website function properly and to provide information to the owner(s)of the site. Cookies are necessary to recognize or “remember” anything about visitors.
• First party cookies: these are sent and are managed by us.
• Third-party cookies: these are not owned managed by us, but by another entity.

• Disclosure for a business purpose:
• Personal Information may be processed by third parties for the purposes of operating our business; delivering, analyzing, improving, securing, and customizing our interactions, Sites and Services; sending marketing and other communications related to our business; and for other legitimate purposes permitted by applicable law(s); or otherwise with your consent.Personal Information may be disclosed in the following ways: Within our subsidiaries for the purposes of data processing, such as marketing, business operations, compliance, security, Site or Services functionality, or storage, with business partners, service vendors, authorized third-party agents, or contractors to provide a requested website, Solution, service, or transaction. Examples include processing of orders and credit card transactions, hosting websites, assisting with sales-related efforts or pre/post-sales support, and providing customer support.
• by third parties for the purposes of operating our business; delivering, analyzing, improving, securing, and customizing our interactions, websites and Services;
• sending marketing and other communications related to our business; and for other legitimate purposes permitted by applicable law(s);
• or otherwise with your consent.
• Your data may be disclosed in the following ways: Within our company and any of our worldwide subsidiaries for the purposes of data processing, such as marketing, business operations, compliance, security, website or functionality, or storage. With business partners, service vendors, authorized third-party agents, or contractors to provide a requested website, or Services.

• Personal Information collected:
• version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
• contact and company information: first and last names; email addresses; phone numbers; avatars; company name; your role in your company.
• Payment information (via Shopify): credit card information; billing and mailing addresses; other payment-related information.
• Device data: operating system type and version number, manufacturer and model; browser type; screen resolution; IP address; unique device identifiers.
• the website you visited before browsing to our Services; how long you spent on a page or screen; how you interact with our emails; navigation paths between pages or screens; date and time; pages viewed; links clicked.
• Third party source data: profile information gathered from social networking sites; information that you have viewed or interacted with our content; company information; job titles; avatars; email addresses; phone numbers; addresses; approximate geolocation data.

• Order information
• Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with our processor Shopify.
• Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.
• Customer support information
• Purpose of collection: to provide customer support.
• Source of collection: collected from you
• Personal Information collected: email, name, address

Minors

We encourage parents and guardians to take an active role in their children's online activities. The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request we take appropriate measures to investigate and address the issue promptly.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
• We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
• We use Shopify Audiences to help us show ads on other websites with our advertising partners to buyers who made purchases with other Shopify merchants and who may also be interested in what we have to offer. We also share information about your use of the Site, your purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants may make offers you may be interested in.
• We use Klaviyo to manage our customer relationship database and send personalized communications. Klaviyo helps us understand your interactions with our website and previous emails so we can provide more relevant content, product recommendations, and updates. To do this, Klaviyo may collect and process data such as your email address, IP address, and onsite browsing behavior (e.g., items added to a cart).Opt-out: You can unsubscribe at any time by clicking the "unsubscribe" link at the bottom of any email we send.
• We use Meta (including Facebook and Instagram) for retargeting and advertising purposes. Through the use of the Meta Pixel and similar technologies, Meta collects information about your activity on our site (such as pages visited or purchases made). This allows us to show you relevant advertisements on Meta’s platforms based on your interests.
• We use Yotpo to collect and display customer reviews, ratings, and user-generated content on our website. Yotpo may collect certain information, such as your name, email address, and purchase details, in order to verify and publish reviews and to provide related services. This information is processed in accordance with Yotpo’s privacy practices.
• We use Pinterest to enable you to discover and share content from our website. Pinterest may collect information about your interactions with our site, such as pages visited and content viewed, and may use cookies or similar technologies to provide personalized content and advertising in accordance with its privacy practices.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

• FACEBOOK - https://www.facebook.com/settings/?tab=ads
• GOOGLE - https://www.google.com/settings/ads/anonymous
• BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

• Your consent;
• The performance of the contract between you and the Site;
• Compliance with our legal obligations;
• To protect your vital interests;
• To perform a task carried out in the public interest;
• For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making

We process personal information using both manual and automated methods of processing. Automated methods are often used to assist our manual methods in accordance with applicable laws. Where an individual's rights and legitimate interests may be impacted by such automated decision-making, we will provide the impacted individual the opportunity to inquire about the decision or request manual review. Manual review may be conducted by our employees or trusted third-party business partners.

Selling Personal Information

Our Site sells Personal Information, as defined by the California Consumer Privacy Act of 2018 (“CCPA”).

• categories of information sold;
• IF USING SHOPIFY AUDIENCES: information about your use of the Site, your purchases, and the email address associated with your purchase
• instructions on how to opt-out of sale;
• whether your business sells information of minors (under 16) and whether you obtain affirmative authorization;
• if you provide a financial incentive to sell information, provide information about what that incentive is.]

Your rights

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above. [OR INSERT ALTERNATIVE INSTRUCTIONS FOR SENDING ACCESS, ERASURE, CORRECTION, AND PORTABILITY REQUESTS]

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR

CCPA

Except as otherwise provided, this Section applies only if you are a California resident. For purposes of this section, "Personal Information" has the meaning given in the California Consumer Privacy Act ("CCPA"), the California Privacy Rights Act of 2020 ("CPRA"), and any regulations promulgated under either law, in each case, as amended from time to time. This Section does not apply to; information exempted from the scope of the CCPA; activities governed by a different privacy notice, such as notices we give to California personnel or job candidates; or Personal Information we collect, use, and share on behalf of our customers as a "service provider" under the CCPA. If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies Necessary for the Functioning of the Store

Reporting and Analytics

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Some web browsers may give you the ability to enable a "do not track" feature that sends signals to the services you visit, indicating that you do not want your online activities tracked. This is different than blocking or deleting cookies as browsers with a "do not track" feature enabled may still accept cookies. There is currently no industry standard for how companies should respond to "do not track" signals, although one may develop in the future. We do not respond to "do not track" signals currently. If we do so in the future, we will describe how in this Privacy Policy.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Complaints

As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority or other applicable regulatory body.

Last updated: March 31, 2026